Notes

Our 1st Step for Branding

This simple step of clarifying what a brand offers changed our business. Here’s how we start.

Don’t Sell to Communities… Support Them

Our approach is to never sell to a brand’s community – instead, we support their community.

Minimize the Advertising Loop

Advertising isn’t bad – but when agencies have their revenue model based on selling you ads, it can seem like the only option. 

Surface-Level Branding

Sure, your logo and ads are important, but it can’t stop there.
That’s what we call “Surface-Level Branding” and it won’t serve your company for the long-term.

The Customer Experience

As a result of focusing on the experience, our clients advertise less and get more word-of-mouth because of the great experience they give.

Prioritizing Work, Community, Relationships, and Ourselves

Our mission at SecretPenguin is: To make communities better… and more fun. This is the reason why we do things each day. It’s easy to say, but how do we live this out? Contrary to our mission, community is last on our priority list. The reason is – if we’re thinking long-term about a community, […]